Your Views

We us feedback to help develop the practice and it sservices. Patients should write, email or ring with opinions or suggestions for improvement. We have a Patient Group which holds periodic meetings. New members are welcome. The Family and Friends test is also a further means of providing us with feedback.

If concerns arise that are not resolved, patients can opt to use our formal complaints procedure. Their issue will then be investigated thoroughly and a full response provided. Our services are monitored by the Care Quality Commission and Hull Clinical Commissioning Group.

FRIENDS & FAMILY TEST

Did you know you can now have your say to help improve more services across the NHS?

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.

ABOUT THE FRIENDS & FAMILY TEST

A Listening Practice

Every communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

Practice Complaints Procedure

Initially, patients with any concern should get in touch with our reception team. We will try resolve the issue immediately. If the concern remains unresolved, a member of our supervisory team will become involved.

If preferred, you may write to us with concerns. If the complaint is being made on behalf of someone else its is vital that a signed and dated consent letter is received. This should clearly indicate that the patient authorises you to handle their complaint.

If you are unhappy with the Practice response to your complaint please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.

Complimentary Remarks or Suggestions

Complimentary remarks are always welcome if deserved. If you have any comments or suggestions, please write and speak to one of our reception staff who will advise the Practice Manager.

HEALTHWATCH

Healthwatch Kingston upon Hull is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area

HealthwatchKIngston upon Hull will:-

+ Provide information and advice to the public about accessing health and social care services
+ NHS complaints advocacy
+ Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:- Healthwatch Hull, The Strand, 75, Beverley Road, Hull, HU13 1XL.

Telephone: 01482 595505
EMAIL WEBSITE