Orchard 2000 Health Centre Orchard 2000 Medical Centre

Orchard 2000 
Medical Centre

480 Hall Road


01482 347601

Bransholme Health Centre

Goodhart Road

01482 344184



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We ask for your personal information so that you can receive appropriate care and treatment.

This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team.

Sometimes it is necessary  for the effective functioning of a multi-disciplinary team to  share information within that team. More information on this and your health record is detailed below.

All patients have a right to access their health records. Contact the practice if you wish to have access.      

Your Health Record

The surgery confidentially records details of your consultations, medication and letters on an electronic clinical system. This is only shared with other organisations with your consent, although some relevant information may be shared with other health professionals when we refer you for further treatment.

Reception and administrative staff may require access to your medical record in order to carry out their role. These members of staff are bound by the same rules on confidentiality as their clinical colleagues. Identifiable information about you will be shared with others in the following circumstances:  

  • to provide further medical treatment eg district nurses & hospital services.
  • to obtain other services e.g social workers. This requires your consent.
  • when we have a duty to others e.g in a child protection case

There have been developments to allow  other healthcare professionals access to your records to improve the care you receive elsewhere.

Some data was uploaded to your Summary Care Record and this allowed hospitals and other healthcare providers, with your consent) to see limited but important information such as significant illnesses, repeat medication and allergies.

NHS England have also put a system in place to enable the NHS to use health information, sent from your record to a secure system along with your postcode and NHS number - but not your name. This allows those planning NHS services or carrying out medial research to use information from different parts of the NHS in a way which does not identify you.

If you have any concerns or wish to prevent this from happening, please let the practice know of visit the Care Data website page.


Health Data

NHS Digital & Care

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Strict information governance standards are in place to protect patient data. All of our staff are trained to observe confidentiality standards and comply with strict  data operating procedures.

You have the right to object to your information being shared. Should you wish to opt out of data collection. 

Type 1 opt-out prevents information being shared outside a GP Practice for purposes other than direct care. A type 2 opt-out prevents information being shared outside NHS Digital for purposes beyond an individual's direct care.

If you wish to have further advice or help please contact a member of our reception team.

How the NHS
Uses Your Data

General Data Protection Regulations


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The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles. The main changes are:

Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous.

There are new protections for patient data:

  • Practices must comply with subject access requests.
  • Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous.
  • The Information Commissioner’s Office must be notified within 72 hours of a data breach.
  • Higher fines for data breaches – up to 20 million euros.
Subject Access Requests

Due to the Covid-19 pandemic there could be a delay of up to 90 days for all subject access requests

The Information Commissioner's Office has confirmed that penalties will not be issued for delays in fulfilling a subject access request.

Please click the following button to access our Online Services options


The General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the “right of subject access”. If you would like to have access to all or part of your records, you can make a request in writing. 

You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified. You should however be aware that some details within your health records may be exempt from disclosure, however this will in the interests of your wellbeing or to protect the identity of a third party.

 If you wish to have access to your medical records, please contact the surgery. If you have reviewed your medical record (you can apply to do this on-line, see the Online Services tab) and wish to object or request a change to the information we hold please contact us.

Once completed you need to return the form to the practice in person, bringing a recognised form of photo-ID, such as a passport or driver's license with you, so we can verify your identity.

We define consent as “any freely given specific and informed indication of wishes by which the data subject signifies their agreement to personal data relating to them being processed.”

This is to protect your right to privacy, and we may ask you to provide consent to do certain things, like contact you or record certain information about you for your clinical records. Individuals also have the right to withdraw their consent at any time.

Patient Data
The changes in GDPR mean that we must get explicit permission from patients when using their data, which is information that relates to a single person, such as diagnosis, name, age, earlier medical history etc. One of the considerations patients may make is about how their personal data is used and specifically whether it is shared, with consent, and under strictly controlled circumstances, with professionals outside the practice. 

Privacy Notice One of the requirements of this legislation is that all organisations that hold personal data, whether that be data concerning patients, customers or employees, must make their policies and processes around personal information available in the form of a Privacy Notice.PRIVACY NOTICE
Your confidentiality is very important to us, all NHS staff are bound by law and a strict code of confidentiality and we have strict controls in place to protect your information.

The Surgery's Caldicott Guardian is responsible for ensuring patients' confidentiality is TBA The GDPR also requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office (ICO) and the practice is registered with them.
ICO website
Our Data Protection Officer is Barry Jackson. Our Data Controller, responsible for keeping your information secure and confidential is Barry Jackson.

Your Health Information

The NHS wants to give people better ways to see their personal information online. We know that people want to be able to access their  health records. It can help you see test results faster.  It also lets you read and review notes from your appointments in your own time.

We are now letting you see all the information in your health record automatically. If you are over 16 and have a on-line account, such as through the NHS App, NHS website or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature so this won't change for you.

This means you will be able to see notes from your appointments, as well as test results and letters that are saved on your records. This applies only to records from your doctor (GP) not from hospitals or other specialists. You will be able to see information only from  Orchard 2000 Medical Centre. For most people, access will be automatic, and you won't need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of the information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you.  There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You'll need to make sure you protect your login details. Don't share your password with anyone as they will then have access to your personal information.

If you do not wish to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

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