A large percentage of medical problems can be dealt with by patients coming to the surgery or by remote consultations. Whenever possible, patients are encouraged to attend at the practice for a consultation with their doctor. However, we do understand that some conditions or circumstances make surgery attendance very difficult or impossible. In such cases, we would ask patients to phone the surgery before 10am. Patients with covid-19 symptoms should access the NHS 111 service or in cases of medical emergency dial 999.