Orchard 2000 Health Centre Orchard 2000 Medical Centre

Orchard 2000 
Medical Centre

480 Hall Road

HULL  HU6 9BX

01482 347600

Bransholme Health Centre

Goodhart Road
HULL  HU7 4DW

01482 344184

Appointments

Appointments

Access to GP & primary care services has changed. The following sections provide  information on how to chose the best service for your needs. Our patients can access primary care services via virtual, remote or, if appropriate, face-to-face interactions.

Self Care

Hangover, cough, colds, grazes, small cuts, sore throat.

senior lady drinking from a mug

Self care is possible to treat minor illness & injuries.

A large range of common illnesses can be treated at home with simple over-the -counter  medications and rest.

SELF CARE

Pharmacy 

Diarrhoea, earache, painful cough, sticky eye, teething, rashes

Pharmacist handing over prescription

Self care is possible to treat minor illness & injuries.

A large range of common illnesses can be treated at home with simple over-the -counter  medications and rest.

PHARMACY

Minor Ailments - Practice

Practice Nurse Prescribers offer minor illness appointments daily

apple with tape around

Our Nurse Prescribers can help with many conditions including: cystitis earache, thrush, rashes, sore eyes, and sore throats. They can issue prescriptions but antibiotics will only be prescribed if the clinical indications are appropriate.

MINOR AILMENTS CLINIC

GP

Arthritis, asthma, back pain, vomiting, stomach ache.

dr and female patient

GPs have an excellent understanding of general health issues.

Your GP Practice can deal with a wide range of general health problems and refer when required.

APPOINTMENTS

Minor Injuries

Accident  & Emergency  departments are exceptionally busy with serious emergencies

smiling nurse

Cuts , sprains, bruises, itchy rash , minor burns and a range of other minor injuries.

Minor Injury Units will save long waits in A & E and can handle a range of less serious injuries. If unsure call 111.

MINOR INJURIES

CALL NHS 111

Hangover, cough, colds, grazes, small cuts, sore throat, advice & guidance

NHS 111 logo

If you are feeling unwell, unsure or if you want health advice & guidance for non-life threatening urgent cases call 111

24 hours a day
7 days a week
365 days a year

111 ONLINE

 999 Service

Severe bleeding, breathing difficulties, severe chest pain, loss of consciousness

NHS ambulance racing talong road

Call 999 for serious life-threatening situations. Please click the link below  to understand more about emergencies.

24 hours a day
7 days a week
365 days a year

WHEN TO CALL 999

Mental Crisis

Mental health emergencies and serious  concerns for a person's mental health.

seniot lady distressed on the phone

A variety of services are available to deal with a mental health crisis. Help is available through various agencies.

24 hours a day
7 days a week
365 days a year

HELP - MENTAL HEALTH

EXTENDED ACCESS

sick woman on  sofa

Extended Access via HASP PCN

Evening and weekend appointments are now available with GPs, for routine pre-booked services

if you:
  • find it difficult to attend an appointment during the working day
  • are a busy parent with small children; or
  • rely on working carers to take you to appointments;
then this service is here to support you.

Booking an Appointment

To book an appointment you must contact your own GP practice. An appointment must have been booked in advance of visiting the extended hours service. You can contact your practice by telephone. Please note that when you book an appointment the practice will ask you for consent to share your detailed GP record with the clinician providing the care.

Should you need to cancel your appointment please contact your GP practice. Remember if you no longer need your appointment, please cancel it so someone else can have it.

Please be aware that this is not a walk-in service – you must have an appointment.

Where & When will you be seen?

Evening and weekend appointments are likely to be in one of the hubs and not necessarily at your usual GP practice. Your GP practice will be able to advise you where you need to be when you book your appointment.

Please be aware that appointments booked at the hubs providing evening and/or weekend appointments will be with a GP, practice nurse or other appropriate healthcare professional who works on behalf of all the local GP practices. This may mean that you have an appointment with a GP, practice nurse or other appropriate healthcare professional who does not usually work for your usual GP practice, but you will still receive the same level of care.

All the GPs and nurses working in the HUB will be able to access all the necessary information about you to give you the highest level of care and the process will be exactly the same as you would receive from a GP or nurse at your usual GP practice.

MINOR AILMENTS 

pharmacist speaking to customer

A minor ailments scheme operates at some local pharmacies. If you do not pay for your prescriptions you can still be seen by a participating pharmacy rather than having to attend the GP surgery. Please ask at reception or your local pharmacy for details of the ailments covered.

eConsult

Welcome to our online consulting tool.  You can contact us about a MEDICAL or ADMINISTRATIVE issue by accessing this service. Simply click the banner below.

Answer a few short questions and we will get back to you by the end of the next working day. Please do not use this form for urgent medical issues or for medical emergencies.  The form will only be read between the hours of 8am to 12 noon Monday to Friday - excluding public holidays.

econsult logo with hyperlink

NHS APP

digital devices

Patients can access a range of online services by downloading the NHS App including:

  • Renew repeat prescription
  • View your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results. If not already enabled, please contact the practice.
NHS APP INFORMATION & DOWNLOAD

BOOK BY PHONE

vector of clocl with numbers as overlay

Our phone lines are open at 8am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries. If requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.

Face to face appointments are normally arranged after a telephone assessment has been completed. You may be asked to complete an eConsult request in certain circumstances.

In addition to our GPs, we have access to a wide range of healthcare professionals and services which may provide the most appropriate response for your needs. 

Urgent cases will be seen as a priority and less urgent cases can be booked ahead.

Our Advanced Nurse Practitioners are able to deal with many routine adult cases and can issue prescriptions or refer top other health professionals.

VIDEO CONSULTATION

Lady with headset speking on the telephone

Video consultations mean that patients can have an appointment by a completely secure video link from the comfort of their own home. 

To access the video consultation, please contact the practice. The service can be accessed once a remote clinical triage has been conducted.

CHAPERONE

receptionist speaking on the telephine

If you believe that you would require the presence of a chaperone during an examination or consultation by one of our clinicians, please ask our receptionist at the time of booking your appointment. (You may, if necessary, make such a request in the course of a consultation.)

Our clinicians may also request the presence of a chaperone if they believe the circumstances warrant it. 

FACE TO FACE CONSULTATIONS

Doctor speaking on the telephone.

Face to face appointments may be arranged following prior triage by a GP.
Please contact the surgery reception by telephone. Do not come to the surgery if you have covid-19 symptoms. When calling the practice, please be prepared to give details to our team so that we can arrange for the most appropriate service to meet your needs.

OUT OF HOURS

Call centre operators

This out of hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. 

To access this service, please call 111. The NHS 111 service will be able to assess your needs and advise the best service to meet those needs.

NHS 111 ONLINECALL 111

HOME VISITS

Vector of arrow overlaid on a map

Most medical problems can be dealt with at the surgery, and patients are generally encouraged to attend the practice for a consultation with their doctor, if at all possible.

However, we fully understand that some conditions or circumstances make surgery attendance impossible. In such cases we would ask that you phone the surgery before 10am.

TRANSLATION SERVICES

Telephone and notepad

Interpreter Services

If you require an interpreter, please let the receptionist know at the same time as you book your appointment as we will need to book you a double appointment. 
Please state the language you require and your preference of either a male or a female interpreter. We can then organise an interpreter of your choice.

If the patient or service user cannot speak any English, the interpreter required can be identified by the patient/service user pointing to the appropriate language or flag on our language identification chart.

Available languages

Afrikaans, Albanian, Amharic, Arabic, Armenian, Bengali, Bosnian, Bulgarian, Cantonese, Croatian, Dari, Dutch, Estonian, Farsi, French, German, Greek, Gujerati, Hakka, Hindi, Hungarian, Japanese, Kinyarwanda, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malay, Mandarin, Mirpuri, Pashto, Polish, Portugese, Romanian, Russian, Serbian, Shona, Slovakian, Somali, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Tigrinya, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Yoruba

Other Information

Various NHS related information is available in the Humber All Nations Alliance (HANA) website and is available in 67 languages.

Humber all nations alliance

CHILDREN COVID-19

vector image of globe with word Covid 19

COVID-19 tends to be mild, self-limiting respiratory illness in children. 

Prolonged illness and/severe symptoms should not be attributed to COVID-19 and should be evaluated as usual. The threshold for face-to-face assessment in general practice and for secondary care should not change during the COVID-19 pandemic.

MENTAL HEALTH

lady using a laptop

Mental health, demendia, learning disability & autism

Patients may feel distressed, anxious or low in response to the COVID-19 outbreak.

There are lots of online resources on mental well-being which includes information on stress, anxiety, depression and well-being, and where to get emergency help for mental health needs. For more information, please use the following link:

WEBSITE MENTAL HEALTH.ORG

Community Consultation Service

Your pharmacy team can help you with your minor health concerns. Since starting in October 2019, the NHS Community Pharmacy Consultation Service (CPCS) has supported thousands of patients referred from NHS111 with medicine needs and management of minor health conditions.

The service has now been extended to include referrals from General Practice for minor illnesses and conditions such as constipation, cough, sore throat and joint pain*. This means that a pharmacy may be able to support you just as effectively upon referral from your GP practice

Referring you into a pharmacy this way:
• Gives the pharmacist all the information needed about your medical condition to provide the service safely and
effectively with a trained professional
• Usually allows you to be seen the same day or at a time to suit you
• Enables you to be seen by the most appropriate health care professional at the right time
• Allows information captured during the consultation to be shared with the practice

Referring you into a pharmacy this way:
• Gives the pharmacist all the information needed about your medical condition to provide the service safely and effectively with a trained professional
• Usually allows you to be seen the same day or at a time to suit you
• Enables you to be seen by the most appropriate health care professional at the right time
• Allows information captured during the consultation to be shared with the practice

When phoning or visiting for an appointment please be aware that the reception and care navigation
team at this practice will:
Ask you the nature of your call/visit to establish who you need to be seen by
Where appropriate refer you into a community pharmacy of your choice for a consultation with a
trained professional
Ensure you receive the most appropriate medical care at the most appropriate time
Respect confidentiality at all times

*A full list of appropriate conditions is provided in the GP Toolkit and CPCS service specification
** Data and feedback from pilot sites

YOUR QUESTIONS ANSWERED (PDF)YOUR QUESTIONS ANSWERED (WORD)
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