ORCHARD 2000
Medical Centre
480 Hall Road
HULL HU6 9BS
Bransholme Health Centre
Goodhart Road
HULL HU7 4DW
Telephone: 01482 344184
Medical Emergencies dial 999
Out of Hours: dial 111
ORCHARD 2000
Medical Centre
480 Hall Road
HULL HU6 9BS
Bransholme Health Centre
Goodhart Road
HULL HU7 4DW
Telephone: 01482 344184
Medical Emergencies dial 999
Out of Hours: dial 111
The following sections provide information on how to chose the best service for your needs. Our patients can access primary care services via virtual, remote or, if appropriate, face-to-face interactions.
>> CONTACTING THE SURGERYIMPORTANT INFORMATION: FROM 5th MAY 2026 THE PRACTICE WILL BE INTRODUCING A NEW BOOKING SYSTEM CALLED TOTAL TRIAGE
PLEASE NOTE: WALK IN APPOINTMENTS WILL NO LONGER BE TAKEN, YOU WILL BE SIGNPOSTED TO USE THE QR CODE.
For more information, please speak to the reception team
Thank you
ORCHARD 2000
If you're away from home and need to see a GP, you can contact any GP surgery nearby.
You can receive emergency treatment from a GP surgery for up to 14 days – for example, if you fall ill while on holiday. If your treatment will last longer than that, you'll have to register as a temporary or permanent resident.
You can register as a temporary resident if you're in the area for longer than 24 hours but less than 3 months. If you'll be in the area for longer than 3 months, you'll have to re-register as a temporary patient or permanently register with that practice.
>> NHS FURTHER INFORMATION>> NHS 111 online>> call nhs 111>> find a pharmacy>> sexual health gum clinic>> services a -z>> urgent treatment centre>> emergencies
The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading.
The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages. Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services
With the NHS App, you can check your symptoms and get immediate advice. You can also book appointments at your GP practice, order repeat prescriptions, view your medical record and more. To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.
Welcome to our online consulting tool. You can contact us about a MEDICAL or ADMINISTRATIVE issue by accessing this service. Simply click the banner below.
Answer a few short questions and we will get back to you within 2 working days. Please do not use this form for urgent medical issues or for medical emergencies
Patients can now consult online with a Clinician at our practice as part of our online services which could save you time and a journey.
Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or Nurse Practitioner.
If your matter is urgent and outside working hours (Monday - Friday 8 am - 6:30 pm) please contact 111. If severe, please consider attending A&E or calling 999. This service is only available to patients registered with Orchard 2000 Medical Centre. You do not need any login details. . Clinically urgent queries will be prioritised.
Use our online consultation service by clicking the button below. If you register to use the system then you won’t have to enter your personal details every time you send us a consultation.
ACCURX
We are now using an AI scribing software called Heidi - please see attached for more information
Thankyou
Orchard 2000
What is Heidi Ai Medical Scribe?
Heidi is an advanced AI-Powered Medical scribe which has been made to support Healthcare providers in the documentation of medical consultations. During your appointment with a clinician, it listens to the conversation between you and the clinician, transcribes the information and generates clear, accurate clinical notes. It can also help the clinician in completing documents and dictating letters, ensuring nothing important gets missed. By Heidi assisting with these administrative tasks, it allows for the clinician to focus more fully on you and your care. This tool has been introduced to support your care in selected appointments. Heidi is a secure, NHS-compliant tool helps with documentation during consultations, enabling your clinician to focus entirely on listening, understanding your needs, and providing the best possible care.
Why are we using Heidi?
Improved Interaction: Allows clinicians to focus solely on the patient during the consultation.
Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record.
Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.
Compliance – UK healthcare standards and does Heidi meet it?
We adhere to the UK's stringent compliance frameworks and standards, ensuring the secure and responsible management of data for both the NHS and private practice. Our commitment extends to meeting the requirements of DCB0129, DTAC, DSPT, Cyber Essentials, and the Data Protection Act.
For detailed information on how Heidi Health maintains privacy and compliance, you can review their comprehensive compliance information. Please see link below:
Protecting your Data
Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations.
Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, UK GDPR, and NHS standards. This ensures that your personal information is handled securely and confidentially.
Local Data Hosting: All data is hosted within the UK, enhancing security and compliance with local data protection regulations.
Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.
Heidi Health AI Scribe only processes information discussed during your appointment and adheres to strict privacy and data protection standards. Before it is used, your clinician will explain its purpose and ask for your verbal consent. You are free to decline or withdraw consent at any time.
Heidi does not make or store recordings, and it cannot access your medical history.
Your Control:
If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.
Pharmacists are able to offer a breadth of support to patients close to home thanks to a new service that allows them to supply medications for certain conditions.
Pharmacists are now allowed to supply medications for: